St John volunteers and staff work in our communities, workplaces and homes to ensure people are safe. St John is there when needed. We have the skills, training and equipment to save a life.
In an emergency, it can take between 10 and 20 minutes for an ambulance to arrive in NSW. Until then, St John NSW is there.
Our highly-skilled volunteers and professional responders promote public safety and ensure peace of mind. By responding to people in need before emergency services arrive, we are able to reduce demand on the broader health system.
We will establish a robust health, safety and wellbeing commercial offering. St John is a trusted first aid training provider in the corporate space. With a strong brand, client base and existing infrastructure, we are well placed to expand our corporate services. A corporate health and wellbeing offering also naturally aligns with our mission.
A holistic service offering made up of first aid and medical equipment, onsite health services, the provision of defibrillators, as well as first aid and mental health training will be available and customised to meet the needs of our commercial customers.
“We will continue to transform our organisation, diversify our programs, and show agility and innovation in developing our customer-centric approach.”
St John NSW has a strong history of partnering with commercial clients to meet their needs through innovative solutions. We aim to continue to be a partner of choice in the contracted commercial healthcare space, supplying healthcare staffing needs, and medical supply requirements. This will become a core part of our business to ensure safety in our community.
In 2020, we began the provision of paramedic services at several stations across the Sydney Trains network during peak commute times. This ensures that illness or injuries are responded to quickly with high quality primary care, reducing the impact on the wider train and commuter system.
St John NSW works closely with the Quaycentre (Sydney Olympic Park) to provide medical and first aid services to support a number of their commercial events each year. We deploy a core team of 10-15 St John responders consisting of Advanced Responders, Registered Nurses and Paramedics.
St John NSW is of the largest and most trusted providers of event health services in NSW. For over 135 years we've delivered best-practice first aid services at events and venues right across the state. Our advanced first aid and medical care services means we keep people safer, mitigate event risk, give peace of mind – and reduce the impact on the local health system.
We will provide innovative healthcare solutions at events across NSW – including live tracking tools, real-time reporting to event organisers, rapid response to incidents using a range of vehicles, and secure radio technology.
By 2025, we aim to expand the work of our volunteers across all programs – and ensure we’re there when needed most. We will make a difference by finding new ways to keep people safe in high-risk environments and events. From the provision of safe spaces at music festivals, to public health messaging for large scale public events we will consider all options to increase our impact on community safety.
We provided event medical and first aid services to Good Life - an under 18s Music Festival held at Sydney Showground. This event attracted over 10,000 concert goers aged 13-17. A total of 63 of our volunteers provided support, which included first aid teams, medicabs, communication staff, transport teams and mental health specialists.
The result: 160 patients were treated at the event with no adverse outcomes. This event clearly demonstrated the high level of medical and first aid support that we can provide. The genuine care and professionalism of our volunteers mitigates risk for event organisers and provides a mantel of safety for those who attend.
To reach our goal of improving out-of-home cardiac arrest survival rates in NSW, we need to increase access to defibrillators and the likeliness of bystander response. The launch of the St John defibrillator range - a premium offering from a trusted and reputable brand - is a significant step in helping achieve this goal and a first for the organisation nationally.
By 2025 we will have established a structure publicly accessible defibrillator program which would focus on increasing defibrillator access, mandating the presence of defibrillators in high-risk environments, the launch of a locator app, and ongoing education campaigns to improve public knowledge.
In 2021, St John Ambulance launched a defibrillator range – supported by Governor-General David Hurley at a launch event at Government House, Canberra. “We can reduce the risk by putting these into training facilities like gyms, into shopping centres, into our offices spaces, throughout our community.”